october, 2022

24oct8:00 pm9:00 pmWorking with Emotionally Charged ClientsVECCS x VIN Webinar

Event Details

By: Lisa Hacker, LMSW

As the human-animal bond strengthens over time and staffing shortages have altered every practice, veterinary professionals are faced with a growing number of clients with high emotional reactivity when their companion animal is experiencing an emergency. This course will shed some light on why this occurs and focus on techniques to help clients return to a more rational state.

Course Objectives:

  1. Define & understand the term “emotionally charged”
  2. Recognize the early signs of agitation in vet med clients
  3. Describe the concept and importance of de-escalation
  4. Acquire a collection of skills & techniques to use in practice

Speaker Info:
Lisa is an Advanced Practice Social Worker (APSW) in the State of Wisconsin, as well as a Licensed Master Social Worker (LMSW) in the State of Arizona. She earned her Master’s Degree in Social Work at the University of Wisconsin-Milwaukee in 2009. Lisa’s post-graduate experience had been in pediatric, medical social work before transitioning full-time into Veterinary Social Work in 2018. Lisa’s first program was developed at Lakeshore Veterinary Specialists in Milwaukee, WI which was featured in the June 2020 edition of the JAVMA. Currently, Lisa is the Social Work Program Manager for employee-owned, 1st Pet Veterinary Centers in the metro Phoenix area, where she also manages a training program for MSW students for multiple area universities. Lisa achieved her Grief Support Specialist Certification at the University of Wisconsin-Madison in 2021 and is a contributor to the forthcoming volume The Comprehensive Guide to Interdisciplinary Veterinary Social Work. Lisa continues her work providing relevant education for the veterinary community as well as facilitating nationwide support groups for DVM’s through the Veterinary Hope Foundation.



(Monday) 8:00 pm - 9:00 pm EST

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